When Jim Keller moved to Indianapolis over two decades ago, he was simply looking for high-quality furniture. What he found instead was a long-term partner in Commercial Office Environments (COE).

“I was lucky enough to get Kim Finch on the phone,” Jim recalls. “From the moment I met her, I could tell she was organized, efficient, and had an incredible design sense. It was a fortuitous meeting.”

That phone call marked the beginning of a 26+ year relationship between Keller & Keller and COE—one that has spanned multiple office builds, countless design evolutions, and deep trust.

Building Spaces That Support Growth

As Keller & Keller expanded from a single office to multiple locations across Indiana and into New Mexico, COE was with them every step of the way. From their headquarters in Indianapolis to their intake center, social security office, and even a legacy location in St. Joseph, Michigan, COE played a critical role in shaping spaces that not only function well but also feel right.

“They just get us,” Jim says. “They understand the roles within our firm—what a case manager needs, what a lawyer needs, what a paralegal needs—and they build on our past successes to make each space even better.”

When Keller & Keller needed to develop a soundproof intake center to accommodate a growing volume of cases, Jim turned to COE. The team delivered a space that was both functional and thoughtful, seamlessly integrating it with the firm’s overall environment.

Excellence in Execution—Big and Small

What sets COE apart, Jim notes, is not just the design but the execution. “It’s not only the people that sell the product—it’s the people that install, price, and design every little component,” he explains.

“They think of the details you don’t. For example, I have multiple screens behind my desk, and they made it all work.”

Even on deeply personal projects, the team’s compassion stood out. When Jim’s father—an exacting man who co-founded Keller & Keller—wanted a legacy office in Michigan, COE worked closely with him, navigating his specific requests with patience and care. “They fell in love with my dad,” Jim says with a smile. “The project turned out to be one of the nicest in our network.”

Trust Built Over Time

In Jim’s words, trust is everything. As a personal injury attorney, he knows that trust is the cornerstone of any client relationship. And that’s exactly what he’s built with COE over the past two and a half decades.

“I unguardedly trust Kim’s design sense, efficiency, and pricing,” Jim says. “Trust isn’t immediate—it’s earned. And they’ve earned it.”

Why COE?

For businesses evaluating workspace partners, Jim’s advice is simple: “Do your research. When you look at COE, you’ll see a team that delivers not just great products, but unmatched service, deep relationships, and flawless execution.”

From Indianapolis to New Mexico, from single offices to complex expansions, COE has helped Keller & Keller grow while staying true to who they are.

“Five stars across the board,” Jim says. “I wouldn’t be where I am without them.”

Partnership Highlights:

• 26+ years of partnership between COE and Keller & Keller.
• Growth from 1 office to 4–5 locations, including New Mexico and St. Joseph, Michigan.
• COE helped build a soundproof intake center and a separate-but-integrated social security office.
• Kim Finch has supported them since day one and has been at COE for 38 years.
• The firm grew large enough that intake flow design and space functionality became critical to scaling.

 

 

This case study was developed based on an interview with Jim Keller, Managing Partner of Keller & Keller, conducted in May 2025.